FAQ

  • At Tuscany Classics we ship all items free of cost.

  • Return Policy

    If your item is damaged or defective , please see the Damaged and Defective Items section. If you changed your mind and want to return an item, you pay the return shipping cost and restocking fee. please contact costumer service first. To start your return, visit the My Orders section of My Account. We're happy to accept returns for most items within 30 days of delivery. Item(s) must be: In its original, undamaged condition. Disassembled; If the item(s) were originally delivered disassembled in its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original. FedEx/UPS cannot accept shipments over 150lbs

    Return Address

    Tuscany Classics Warehouse

    7861 Alabama Ave. Unit 8, Canoga Park, CA 91304

    There are a few items that can’t be returned: Open Box (Items Cannot be Returned or Replaced) Clearance Items, Personalized items, Bundled items at discounted rates, Items marked “Non-Returnable” on the sale page

    Step-by-step instructions on the return process can be found on Return Instructions.

    Return Shipping Fee

    Applicable return shipping costs and restocking fee will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded. This includes: Upgraded shipping charges (expedited, express, room of choice, etc.) Delivery service upgrades (assembly, room of choice)

    Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.

    Refund Timing

    We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks.

    Large Appliance Return Policy

    You can return a large appliance within 30 days of delivery as long as it has not been installed and is returned in the original packaging. In some cases, you might have to pay the manufacturer’s restocking fee.

    Please take the following steps before installing the appliance:

    1) Scan the box for damage.

    2) Make sure the product name and model number match your order confirmation.

    3) Remove the packaging and inspect the appliance.

    If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.

    Extended Holiday Return Policy

    For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.

  • Damaged or Defective Items

    We know how frustrating a damaged or defective item can be. If your item is damaged or defective, we will make sure to get a resolution for you if reported within 30 days of the delivery date. To ensure we make your order right, we may require a photo(s) of the damage and/or for the original item to be returned when providing a resolution. If you are instructed to return the original item and it is not received at our Returns Center, we reserve the right to reverse the refund or charge for a replacement unit. We reserve the right to refuse to service any damaged or defective item reported more than 30 days after the delivery date.

    At times, our manufacturers are best suited to support your inquiries, so we may connect you directly with them to ensure you get the best fit resolution in a timely manner. When this happens, although you will be working directly with the manufacturer, we will monitor your resolution progress and step in if at any point they are unable to provide a satisfactory answer or do not respond within two business days.

    Report Damaged or Defective Items:

    1) Login to your Tuscany Classics and locate your item(s) under My Orders.

    2) Select “Problem with this Order" (this will only appear for eligible items when reported within 30 days of the delivery date).

    3) Follow the prompts to complete your request for resolution.

    4) If photos are required, please upload photos that display the entire item out of the box - if safe, please inspect the item even if the packaging is damaged, The packaging if available, close-up and clear photos of the damage

    5) Once your request is submitted, you will receive an email confirming your resolution and next steps. If you are asked to return the original item, instructions will be provided via email and in your My Account.

    What if it has been more than 30 days since delivery?

    If it has been more than 30 days since the date of delivery please contact our customer service.

    What if my open box or clearance item is damaged/defective?

    We can assist with open box or clearance items however resolution options are limited.

    What do I do if I am instructed to return my damaged/defective item but I don’t have the original packaging?

    You can return the item in its original packaging or a similar box if the packaging has been damaged/discarded. Tuscany Classics is unable to provide boxes or packaging for the return.

  • Please contact the customer service for details.